Frequently Asked Questions
Everything you need to know about shopping with The New York Times Store.
When will my order ship?
Most orders are processed within 2-3 business days. Custom items, such as personalized birthday books or framed archive prints, may require additional production time as noted on the product page.
What is your return policy?
We accept returns on non-personalized items within 30 days of delivery. Please note that custom-made products, including reprints and personalized gifts, are final sale and cannot be returned.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and the weight of the items in your cart.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor the progress of your shipment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are the archive prints authentic?
Yes, all photography and front-page prints are sourced directly from The New York Times archives and are produced using high-quality, archival-grade materials.